Online Privacy Policy

1. Introduction.

(a) Website Owner. Zen Car Buying LLC (the "Company") is the owner of this Website. The Company can be contacted by email at [email protected], or by mail at 2525 E. 29th Ave., Suite 10B-262, Spokane, WA 99223. This Online Privacy Policy discloses the Company’s information practices for this website (https://zencarbuying.com/) (the “Website”), including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared.

(b) Anonymous Website Visits. In general, you can visit the Website without disclosing any personal information. The Company does not keep track of the domains from which people visit us.

(c) Website Transactions. At times, the Company will need personal information regarding a customer or a prospect. For example, to process an order or provide a consultation, the Company may need to know a customer's name, mailing address, email address and credit card details. It is the Company’s intent to inform you know before the Company collects personal information, such as user's name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, the Company will respect your wishes.

(d) Information Sharing and Disclosure the Company does not sell or share your personal information with third parties or affiliates for their own marketing or advertising purposes. We disclose information only (i) to service providers that process data on our behalf under written contracts that restrict further use, (ii) when required by law, or (iii) with your explicit consent for a clearly stated purpose. SMS opt‑in data and phone numbers collected for text‑message communications will not be shared with any third party or affiliate for marketing purposes. If we ever need to disclose information beyond these limits, we will provide you with a clear notice and the ability to opt out as required by applicable U.S. state privacy regulations.

2. Personal Information That May Be Collected.

(a) Identifying Information. In order to make a purchase of the Company’s Services, the Company will request a user to provide certain personal identifying information, which may include: legal name, email address, telephone number, and, if applicable, postal address. The Company may request additional information necessary to establish and maintain customer's account from time to time.

(b) Service Quality Monitoring. Most Services offered on the Company’s Website will require a customer to telephone the Company, or the Company to call the customer. The Company will not contact you by telephone without your prior consent, except to confirm an order for the Company’s Services placed online and/or to inform a customer of the status of such order. Customer should be aware that it is the Company’s practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.

(c) Information from Children. The Company does not sell products or services for purchase by children and will not collect or post information from a child under the age of 13 without the involvement of a parent or guardian. The Company complies with the provisions set forth in the Children's Online Privacy Protection Act (“COPPA”). The Company will notify the child's parent or guardian at the email address provided by the prospective customer, alerting the parent or guardian to the child's use of the Website and providing instructions as to how the parent or guardian can delete the child's registration from the Website. The Company does not use personally identifying information collected from children for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever.

(d) Lost or Stolen Information. If a customer's credit card is lost or stolen, the customer should promptly notify the Company in order to enable the Company to cancel the lost or stolen information and to update its records with a changed credit card.

(e) Links to Other Websites. A Website of the Company may contain links to other websites. The Company is not responsible for the privacy practices or the content of those other Websites.

3. How the Information is Used.

(a) Limited Uses Identified. Without customer's prior consent, the Company will not use your personal identifiable information for any purpose other than that for which it is submitted. The Company uses personal identifiable information to reply to inquiries, handle complaints, provide notices regarding its Services, and in program recordkeeping. The Company also (in conjunction with its third party payment processor) processes billing and business requests related to the Company’s Services offered on its Website.

(b) Stored Information Uses. The Company stores and retains the information provided by customer on the Company’s Website. This information is used to compile a customer's purchase history in order to enable the Company to recommend services or special offers that would be of interest to a customer, and/or to contact customer again about other services and products of the Company.

4. Disclosure of the Information.

(a) Mergers and Acquisitions. Circumstances may arise where for business reasons, the Company decides to sell, buy, merge, or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is the Company 's practice to seek appropriate protection for information in these types of transactions.

(b) Disclosure to Governmental Authorities. The Company may release personal information to appropriate governmental authorities where release is required by law (for example, a subpoena or Public Records Request) or by a regulation, or is requested by a government agency conducting investigations or proceedings.

5. Use of Computer Tracking Technologies.

(a) No Tracking of Personal Information. The Company 's Website is not set up to track, collect or distribute personal information not entered by visitors. Through website access logs the Company does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

(b) Use of Cookies. The Company, or its third-party payment processor, collects non-identifiable and personal information through the use of various technologies, including "cookies". A cookie is an alphanumeric identifier that a Website can transfer to customer's hard drive through customer's browser. The cookie is then stored on customer's computer as an anonymous tag that identifies the customer's computer, but not the customer. Cookies may be sent by the Company or its third-party payment processor. Customer can set their browser to notify Customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer can also set their cookie preferences on the Website’s homepage. Customer may also set their browser to turn off cookies; however, the Website may not then work properly.

(c) Use of Web Beacon Technologies. The Company may also use Web beacon or other technologies to better tailor its Website to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Website, a non-identifiable notice of that visit is generated which may be processed by the Company or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

(d) Collection of Non-Identifiable Information. The Company may collect non-identifiable information from user visits to the Company’s Website in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on the Company’s Website; Website and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." The Company may use this data to analyze trends and statistics.

(e) Collection of Personal Information. The Company collects personal identifying information from customers during a transaction. The Company may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help the Company understand trends and patterns. This information is not reviewed at an individual level.

6. Information Security.

(a) Commitment to Online Security. Billing and payment data is encrypted whenever transmitted or received online by the Company’s third-party payment processor. Personal information is accessible only by staff designated to handle online requests or complaints.

(b) No Liability for Acts of Third Parties. The Company will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, the Company shall not be liable for unauthorized disclosure of personal information due to no fault of the Company including, but not limited to, errors in transmission and unauthorized acts of the Company’s staff and/or third parties.

7. Privacy Policy Changes and Opt-Out Rights.

(a) Changes to Privacy Policy. The Company reserves the right to update its privacy policy statement at any time. A notice of any Online Privacy Notice material change will be prominently posted on the Company’s Website on its Privacy Policy page for thirty (30) days.

(b) Opt-Out Right. Customer and/or prospective customer has the right at any time to cease permitting personal information to be collected, used, or disclosed by the Company and/or by any third parties with whom the Company has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting the Company via email or certified postal mail. After processing the cancellation, the Company will delete customer or prospective customer's personal information from its database.

8. Access Rights to Data.

(a) Information Maintained by the Company. Upon customer's request, the Company will provide a reasonable description of customer's personally identifiable information that the Company maintains in its database. The Company can be contacted by email at [email protected], or certified postal mail at 2525 E. 29th Ave., Suite 10B-262, Spokane, WA 99223.

(b) Corrections and Changes to Personal Information. Help the Company to keep customer personal information accurate. If customer's personal information changes, or if customer notes an error upon review of customer information that the Company has on file, please promptly email the Company at [email protected] and provide the new or correct information.

(c) Your California Privacy Rights. Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of the Company who are California residents to request certain information regarding the Company’s disclosure of personal information for their direct marketing purposes. To make such a request, please write to: [email protected]. Within 30 days of receiving such a request, the Company will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. The Company reserves its right not to respond to requests submitted other than to the address specified in this paragraph. California's privacy laws require a company to provide notice to California users of their rights to receive information on to which entities their information was shared for marketing purposes.

9. Accountability.

(a) Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about the Company’s compliance with this privacy policy, you may contact the Company by email at [email protected].

(b) Terms of Use. If customer chooses to purchase/use the Company’s services, customer's action is hereby deemed acceptance of the Company’s practices described in this policy statement. Any dispute over privacy between customer and the Company is subject to the provisions of this notice and to the Company's Terms of Service Agreement which is hereby incorporated herein and which can be read at https://zencarbuying.com/terms-and-conditions/.

10. Compliance

We comply with applicable Washington State laws and federal regulations, including the Children's Online Privacy Protection Act (COPPA) and the General Data Protection Regulation (GDPR).

11. Arbitration Clause

Any disputes arising from this Privacy Policy shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Choice of Law and Venue

This Privacy Policy shall be governed by and construed in accordance with the laws of Washington State. Any legal proceedings shall be conducted in the courts located in Washington State.

Zen Car Buying, LLC

Effective Date: March 1, 2025
Contact Information: [email protected]
2525 E. 29th Ave., Suite 10B-262, Spokane, WA 99223