SMS Terms & Conditions

Welcome to the website of Zen Car Buying, LLC ("ZCB", "Company", "we", or "us"). By accessing or using this website (the "Site") including its services like SMS, you agree to be bound by the following SMS Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use this Site or its SMS capabilities.

1. SMS Consent Communication

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2. Types of SMS Communications

Zen Car Buying, LLC provides personalized car-buying concierge services. If you have consented to receive text messages from ZCB, you may receive messages related to the following:

• Appointment reminders
• Follow‑up messages
• Billing inquiries
• Service updates

Example: "Hello, this is a friendly reminder of your upcoming appointment with our Zen Guide [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Zen Car Buying at any time."

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to your appointments, billing, or account status.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier's pricing plan. Fees may vary for domestic and international messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

5. Opt‑In Method

You may opt‑in to receive SMS messages from ZCB in the following ways:

• By texting our SMS number through the website or through your mobile phone
• By submitting an online form that includes your mobile phone number
• By purchasing our services and providing a mobile phone number

6. Opt‑Out Method

You can cancel the SMS service at any time. Just text STOP to (888) 651-6088. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

7. Help

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at help@zencarbuying.com or (888) 651-6088.

• If you do not wish to receive SMS messages, simply do not text or SMS our phone number or check the SMS‑consent box on our forms.

8. Standard Messaging Disclosures

• Message and data rates may apply for any messages sent to you from us and to us from you.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy and Terms of Service.
• Message frequency may vary.
• Carriers are not liable for delayed or undelivered messages.