SMS Terms & Conditions

Effective Date: March 1, 2025

Welcome to the website of Zen Car Buying, LLC (“ZCB”, “Company”, “we”, or “us”). By accessing or using this website (the “Site”) including its services like SMS, you agree to be bound by the following SMS Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use this Site or its SMS capabilities.

1. SMS Consent Communication

The phone numbers obtained as part of the SMS‑consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from ZCB, you may receive messages related to the following:

  • Appointment reminders
  • Follow‑up messages
  • Billing inquiries
  • Promotions or offers (if applicable). If the customer selected a conversational use‑case, remove this reference or update to match the approved use‑cases.

Example: “Hello, this is a friendly reminder of your upcoming appointment with our Zen Gude [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Zen Car Buying at any time.”

3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per week related to your appointments, billing, or account status.

Example: “Message frequency may vary. You may receive up to 4 SMS messages per week regarding your appointments or account status.”

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. Fees may vary for domestic and international messages.

5. Opt‑In Method

You may opt‑in to receive SMS messages from ZCB in the following ways:

  • By texting our SMS number through the website or through your mobile phone
  • By submitting an online form that includes your mobile phone number
  • By purchasing our services and providing a mobile phone number

6. Opt‑Out Method

You can opt out of receiving SMS messages at any time. Reply STOP to any SMS you receive, or contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, reply with the keyword HELP, or contact us directly at [email protected].

Additional Options

  • If you do not wish to receive SMS messages, simply do not text or SMS our phone number or check the SMS‑consent box on our forms.

8. Standard Messaging Disclosures